Amawbia, Anambra Nigeria
Mon-Fri : 9 am to 5 pm
Sat : 9 am to 3 pm
We take all complaints seriously. If you have experienced any issue with our services, staff, or programs, please let us know. Your feedback helps us improve and serve our beneficiaries better.
You can submit a complaint using the form on this page, by emailing us at support@agofoundation.com.ng, or by calling us directly at +234-912-326-3656. All complaints are treated with strict confidentiality.
We acknowledge all complaints within 48 hours of receipt. Simple issues are typically resolved within 5 working days. Complex matters may take up to 14 working days. We will keep you informed throughout the process.
Yes. All complaints are handled with the utmost confidentiality. Your personal information will not be shared with anyone outside the complaints handling team without your explicit consent, unless required by law.
Absolutely. We have a zero-tolerance policy for misconduct. If you have witnessed or experienced inappropriate behaviour from any AGO Cares staff member or volunteer, please report it immediately using the complaint form or contact our leadership directly. All reports are investigated thoroughly.
After submitting your complaint, you will receive a reference number via email. You can use this reference to follow up by emailing support@agofoundation.com.ng or calling our office during working hours (Mon–Fri, 9am–5pm).
If you are not satisfied with how your complaint was handled, you may escalate it to our Board of Directors by writing to support@agofoundation.com.ng with the subject line "Escalation – [Your Reference Number]". We are committed to fair and transparent resolution at every level.